People. Process. Technology.

Business & technology leader with 20 years of global experience

I’ve helped brands like Shell, HSBC, British Airways, Barclays, WPP, AKQA, and many more achieve customer-centric transformation and operational excellence—both client- and agency-side.

I’ve delivered over $10B in revenue growth and $10M+ in cost savings by applying innovative design, systems thinking, and technology strategies. My work consistently results in 15–20% uplifts in customer satisfaction, and I’m recognized for scaling high-performance teams, embedding design thinking, and aligning business ecosystems for agility and impact—especially in complex, global environments.

But my journey didn’t start here.

I began in avionics test systems and spent nights as a session musician—two worlds that taught me precision, creativity, and the power of holistic systems-level thinking. That foundation fuels my mission today: helping organizations become more effective, efficient, and deeply human-centered.

I’ve built multidisciplinary capabilities from scratch, scaled them globally, and engineered end-to-end operational value. I create methodologies, design career pathways, and build communities of practice—where people feel enabled, valued, and supported.

Whether you're selecting a new supplier, navigating digital transformation, scaling global teams, or integrating AI into your business ecosystem, I bring the experience, empathy, and execution to help you succeed.

People. Process. Technology.

In that order. Especially the AI.

🎙️ Host of the Joel Gill Podcast