Dhaba's third episode has the 'Mary Poppins of CX and UX' Debbie Levitt  chatting with Joel Gill FRSA creator of Dhaba

Summary

Debbie Levitt shares her perspective on how CX and UX professionals are being systematically disempowered despite their critical role in creating successful products and services. She explores how the "fail fast" culture and AI hype are undermining accountability and quality in design..

Takeaways

• Debbie has 30 years of experience in CX, UX, product, and business strategy
• The return-to-office movement is harming remote workers and creating inefficient work environments
• AI development lacks proper governance and respect for intellectual property rights
• Companies claim to be customer-centric while rarely engaging with actual users
• The democratisation of design has led to acceptance of mediocre work as the standard
• Organisations need to involve researchers and service designers from the beginning of projects
• The "fail fast, fail often" mentality has become an excuse for poor quality work
• Senior design voices are being ignored even as companies face increasingly complex challenges
• AI is unlikely to create a renaissance for UX unless organisations fundamentally change their approach to design
• Companies should establish clear quality standards and accountability measures

Chapters

Keywords

UX disempowerment, CX strategy, design governance, AI hype, fail fast culture, remote work backlash, intellectual property in AI, customer-centric fallacy, design democratisation, mediocre design standards, service design inclusion, research-led design, ignored senior voices, design accountability, quality in UX, AI and UX renaissance